Last Updated: October 21, 2026
Macarthur ENT ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://macarthurent.com.au/) or utilise our medical services.
By using our website or services, you consent to the data practices described in this policy.
We collect information that identifies, relates to, or could reasonably be linked to you. This includes:
Personal Information: Name, date of birth, email address, phone number, and residential address.
Sensitive/Health Information: Medical history, clinical details, referral information, Medicare details, and primary health concerns (e.g., Paediatric ENT, Nose & Rhinoplasty) collected via our online forms or during consultations.
Automatically Collected Data: IP addresses, browser types, operating systems, and website browsing behaviour via cookies and tracking technologies.
We collect information directly from you when you:
Fill out our "Contact Us" or "Book an Appointment" forms online.
Communicate with our administrative team via email or phone.
Are referred to us by a General Practitioner (GP) or other medical professional.
We use the information we collect to:
Provide, manage, and coordinate your medical and surgical care.
Process appointment bookings and respond to your enquiries.
Communicate securely with other healthcare providers (e.g., GPs, audiologists, speech therapists) involved in your care.
Improve our website functionality, patient experience, and customer service.
Comply with legal and regulatory obligations.
We will never sell or rent your personal information. We may share your information with:
Medical Professionals: Other doctors, specialists, or allied health professionals involved in your continuing care.
Service Providers: Third-party vendors who perform administrative services for us (e.g., IT support, website hosting like Wolf IQ, appointment scheduling software).
Legal Requirements: When required by law, court order, or governmental regulation to disclose specific information.
We implement reasonable administrative, technical, and physical security measures to protect your personal and sensitive health information from unauthorised access, loss, or alteration. However, no data transmission over the internet can be guaranteed as 100% secure.
You have the right to request access to the personal and health information we hold about you. If you believe any information is inaccurate, incomplete, or out of date, please contact us to request an amendment.
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: reception1@macarthurent.com.au
Phone: +61 2 4625 1682
Address: Suite 2101, 31 Lasso Rd, Gregory Hills NSW 2557, Australia